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This Division is under the overall control of Deputy Chief Administrative Officer (Admin)/Dy CAO (A). There are 18 sections in this Division dealing with pay and allowances, leave, service records, processing of Pension cases, Medical claims, etc. of civilian employees posted in Army HQ & various ISOs . The details of sections and charter of duties are as under :-


  1. CAO/A-1(A)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-gazetted employees of Dte of Standardization, DGAFMS, DGAQA, Dte Gen of Resettlement, Naval Psychological Research Unit (Cochin).

  2. CAO/A-1(B)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-gazetted employees of DIPR and DRDO (Technical and Non-Technical).

  3. CAO/A-2 (A)

    1. Processing of all Administrative work, pay & allowances of all Gazetted and Non-Gazetted employees of CAOís Office;
    2. Processing of the cases of Charged Expenditure, cases of car/scooter advances and cases related to NOC for proceeding abroad, passport, property transaction, pension cases of Air/Naval HQ, VRS, Study Leave etc of Air/Naval HQ.
  4. CAO/A-2(B)

    1. Processing of all Administrative work, pay& allowances of all Gazetted and Non-Gazetted employees of DGDE, DGNCC, Security Office, Departmental Canteens;
    2. Co-ordination within various Admin Groups.
  5. CAO/A-3(A)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-gazetted employees of DGQA (Vehicle), DGQA (Stores), DGQA (Warship Projects), DGQA (Electronics), Defence Exhibition Organization, DGQA (Engineering Equipment), KSB, Defence Library, History Division and Central Monitoring Organisation Dte.

  6. CAO/A-3(B)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-gazetted employees of DGQA (Adm), DGQA (Armaments), DGQA (Naval), Dte of Planning & Coordination.

  7. CAO/A-4(A)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-Gazetted employees of QMG Branch.

  8. CAO/A-4(B)

    Processing of all Administrative work, pay & allowances of all Gazetted and Non-Gazetted employees of MGO Branch.

  9. CAO/A-5(A)

    1. Processing of all Administrative work, pay & allowances of all Gazetted officers of AGís Branch, DG/ADG system, Ordnance Factory Cell, Service Sports Control Board; and,
    2. Processing of all Administrative work, pay & allowances of all Non- Gazetted employees of AG/Coord and Registry, AG/Ceremonial and Welfare Dte., AG/Personnel Services Dte, AG/MP Dte., AG/JAGís Branch, AG/Provost Marshalís Dte, AG/Medical and AG/Dental.
  10. CAO/A-5(B)

    1. Processing of all Administrative work, pay & allowances of all Non-Gazetted employees of AG/Recruiting Dte, AG/ Discipline and Vigilance Dte, GS/ADG Systems, MGO (Central Provisioning Cell) Store Keepers Deptt., Ordnance Factory Cell, Dte General of Ordnance Factories, OFC/OFB Staff, Services Sports Control Board; and,
    2. Processing of all Administrative work, pay & allowances of all Gazetted & Non Gazetted employees GS/Inf, GS/DG Mech Forces (Pers), Armed Forces Film Photo Division & Ministry of Defence Distribution Section.
  11. CAO/A-6(A)

    Processing of all Administrative work, pay & allowances of all Gazetted & Non Gazetted employees of E-in-Cís Branch, MES, National War Memorial Museum, College of Military Engineering, Project Management Office (Defence), Image Processing and Analysis Centre.

  12. CAO/A-6(B)

    1. Processing of all Administrative work, pay & allowances of all Gazetted & Non- Gazetted employees of HQ IDS, GS/SI Dte, GS/MI Dte; and,
    2. Processing of all Administrative work, pay & allowances of all Gazetted and Non -Gazetted employees including Non-AFHQ Officers & employees of Directorate of Public Relation.
  13. CAO/A-7(A)

    Processing of all Administrative work, pay & allowances of all Gazetted officers of GS Branch {(except ADG Systems, Inf, GS/SI, GS/MI and DGMS (Pers)}, MS Branch, School of Foreign Languages, QMG (Adm & Coord) and Non-gazetted employees of MS Branch, SFL.

  14. CAO/A-7(B)

    Processing of all Administrative work, pay & allowances of all Non-gazetted employees of General Staff Branch, {(except ADG System, Inf, DGMS(Pers), GS/MI and GS/SI} and QMG (Adm & Coord).

  15. CAO/MEDICAL

    1. Grant of permission for undergoing medical tests/medical claims in respect of AFHQ employees;
    2. Liaison with CDA for timely process/ reimbursement of medical claims;
    3. Grant of permission to CGHS beneficiaries to obtain treatment in a private hospital recognised under CGHS in respect of all AFHQ civilian employees;
    4. Organizing of the meeting of Medical Board to assess the medical emergency cases of AFHQ civilian employees wherein prior permission for obtaining treatment in a CGHS empanelled hospital/private hospital was not taken by the CGHS beneficiary under the Administrative control of JS & CAO; and,
    5. Ex-post facto approval of the Competent Authority i.e. JS & CAO in r/o emergency cases of medical claims submitted by the AFHQ employees.
  16. CAO/PENSION

    1. Processing of the pension cases of AFHQ employees well in time i.e. 01 year prior to the date of retirement;
    2. Liaison with audit authorities, bank authorities and the respective agencies to ensure timely issue of PPO in r/o AFHQ employees of Army HQ & ISOs; and,
    3. Timely release of various dues and payment of pension to the pensioner by the Pension Disbursing Authority.
  17. CAO/GRIEVANCES

    1. All Grievances pertaining to GPF and other matters of serving/retired employees of AFHQ/ISOs; and,
    2. Coordination of RTI applications.
  18. CAO/Electronic Data Processing (EDP)

    1. Implementation of policy on e-Governance in the office of JS & CAO;
    2. System Study of existing manual systems for their automation;
    3. Maintenance of already developed Application Systems;
    4. Database/Application Server Administration (i.e Installation, configuration, data backup etc);
    5. Maintenance/troubleshooting of existing servers and LAN of the office of JS & CAO;
    6. Generation of pay bill/schedules, Form-16, correction of e-TDS statements, filing of e-TDS etc; and,
    7. Development and maintenance of CAOís website on the internet and the CAOís intranet (LAN).